Refund policy

At Nirvan Earth, every product and hamper is carefully selected, curated, and packed with conscious gifting, quality, and customer trust in mind.

Due to the nature of gifting, beauty, personal care, hygiene-sensitive products, and customized hampers, all purchases are considered final once the order is confirmed, prepared, or dispatched.

Returns, refunds, replacements, or store credit may be considered only in limited and exceptional cases, as explained below.

Damaged, Defective, or Wrong Item

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, or wrong item, please contact us within 24–48 hours of delivery at:

hello@nirvanearth.com 

Please include:

  • Order number
  • Clear photos or videos of the item
  • Photos of the outer packaging and delivery condition
  • A brief description of the issue

After review, Nirvan Earth may offer a replacement, store credit, partial refund, or full refund where applicable.

Non-Returnable Items

Due to hygiene, safety, gifting, and product integrity reasons, the following items are not eligible for return or refund unless they are damaged, defective, or wrongly supplied:

  • Skincare, cosmetics, fragrance, candles, and personal care products
  • Opened, used, tested, or damaged-after-delivery products
  • Personalized, customized, or made-to-order hampers
  • Corporate gifting or bulk customized orders
  • Perishable items, if any
  • Sale, clearance, promotional, or discounted items
  • Gift cards
  • Items without original packaging or proof of purchase

Order Cancellation

Order cancellation requests must be made as soon as possible by contacting:

hello@nirvanearth.com

Cancellation may not be possible if the order has already been prepared, packed, dispatched, customized, or handed over for delivery.

For customized hampers, corporate gifting orders, and made-to-order products, cancellation may not be accepted once preparation has started. 

For corporate or bulk gifting orders, cancellation terms should be agreed in the quotation or invoice.

Refunds

If a refund is approved after review, it will be processed to the original payment method where possible.

Refund processing time may vary depending on the bank or payment provider.

Delivery charges, payment processing fees, and return collection charges may be non-refundable unless the issue is due to our error, a defective item, or a wrong item supplied.

Delivery Issues

Customers are responsible for providing the correct delivery address and contact number.

Nirvan Earth will not be responsible for failed or delayed delivery caused by incorrect address details, unavailable recipient, restricted access, or failure to respond to delivery calls or messages.

In such cases, re-delivery charges may apply.

Important Note

Nirvan Earth reserves the right to refuse any return, refund, replacement, or cancellation request if the product does not meet the eligibility conditions stated above.

This policy may be updated from time to time as Nirvan Earth expands its products, services, and delivery coverage.

Business Information
Nirvan Earth FZE
Licence No. 4430595.01
Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
Email: hello@nirvanearth.com